The project aim is to demonstrate the use of quality improvement initiatives to build leadership capacity amongst individual frontline staff. Staff are challenged to identify a single high priority pain point that disrupts their personal workflow. Staff are then challenged to build, implement, and assess their own quality improvement initiative as a solution to this problem and improvement to their workflow.
Candace Cho, BN, MN, North York General Hospital
Candace Cho currently works in Post-Acute and Restorative Care at the Reactivation Care Centre in North York General Hospital. Currently, she is near completion of her Master of Nursing from the University of Toronto, Bloomberg School of Nursing. Her Masters focuses on Health Systems, Leadership and Administration. her clinical background began in the Emergency Department of North York General Hospital, after which she transitioned to the Reactivation Care Centre as the Clinical Nurse Educator. Additionally, Candace has been published in a commentary for Applied Suicide Intervention Skills Training Implementation at the University of Calgary, where she received a grant to train undergraduate nursing students to competently intervene in high stake emergencies through ASIST.
Rachael Chin-You, Clinical Team Manager, North York General Hospital
Rachael Chin-You is a Clinical Team Manager (CTM) at North York General Hospital (NYGH), recognized for her leadership in fostering innovative and efficient practices within healthcare. At NYGH, she has held diverse roles, including Clinical Nurse Educator and Advanced Practice Nurse Fellow in Palliative Care. These positions have honed her expertise in leadership development, education, and managing complex cases with a patient-centered approach.
Rachael played a pivotal role in implementing the Geri-Rehab program, which prioritizes mobility-focused care and personalized discharge planning to empower seniors and ensure smooth transitions, improving both patient outcomes and system efficiency.
Her leadership is defined by a commitment to creating a lasting impact through forward-thinking strategies, staff empowerment, and innovative approaches to healthcare delivery. By optimizing staffing models, navigating complex challenges, and fostering a culture of trust and accountability, Rachael exemplifies the principles of transformative leadership. Her dedication to nurturing the well-being of her team and implementing practices that enhance the quality of care positions her as a leader who inspires change and drives excellence throughout the healthcare field.