This presentation highlights the successful implementation of an Admission Transfer Unit (ATU) to reduce emergency department boarding. Through collaborative leadership, data-driven decision-making, and sustainable practices, the ATU initiative improved patient outcomes, streamlined care delivery, and empowered teams to address systemic challenges, setting a benchmark for quality improvement in emergency care.
Faisal Khan, MN, RN, William Osler Health System
Faisal Khan, MN, RN, is a transformational nurse leader with over two decades of progressive healthcare experience spanning clinical, academic, and administrative roles. Currently serving as the Clinical Services Manager for Emergency Services at William Osler Health System, Faisal excels in driving quality improvement initiatives, fostering high-performing teams, and advancing patient-centered care.
He is recognized for his innovative contributions to healthcare delivery, including the development and implementation of an Admission Transfer Unit to address emergency department boarding, which significantly improved patient outcomes and hospital flow. With expertise in Lean Six Sigma methodologies, Faisal integrates data-driven decision-making to optimize processes and enhance system performance.
A dedicated mentor and educator, Faisal has contributed to the professional development of multidisciplinary teams and nursing students alike. His leadership embodies inclusivity, collaboration, and a commitment to advancing sustainable healthcare practices.
Faisal holds a Master of Nursing with a focus on Leadership from Athabasca University.
Andreea Popescu, MBA, William Osler Health System
Andreea is a versatile and passionate healthcare leader with over six years of experience in strategy, operations, and data analytics. As Director of Organizational Performance at William Osler Health System, she has driven forward many organizational initiatives to empower leaders with real-time insights, promote evidence-based decision-making, and recommend and implement strategies for systemic improvements. Andreea’s expertise in healthcare analytics and performance management is complemented by her commitment to fostering a culture of curiosity and continuous improvement. She excels in fast-paced, challenging environments, collaborating with key stakeholders to create innovative, integrated solutions to complex problems. Andreea holds a Bachelor’s degree in Health Sciences (Honours) from McMaster University and a Master of Business Administration from the Rotman School of Management at the University of Toronto.
Co-Authors
Nyla Chattergoon, MBA,William Osler Health System
Francesca Fiumara, BEng, William Osler Health System
Navneet Thandi, RN, BScN, William Osler Health System
Hojat Galeh, RN, MN, William Osler Health System