William Osler Health System positioned quality as an organizational priority, leveraging nursing leadership and initiatives like the Quality Improvement (QI) Academy to operationalize this commitment. By elevating nurses in diverse roles, the program advanced system-wide QI efforts, fostering collaboration, building capacity, and driving measurable improvements in patient care and outcomes.
Krishna Jain, BMRSc, MRT(R), MBA, William Osler Health System
Krishna Jain is a Quality Improvement Consultant with over 8 years of experience as a frontline Medical Radiation Technologist, which has included roles in teaching, technical expertise, and workflow management. As a QI consultant, she focuses on patient safety, High Reliability Organizations (HRO), and QI education through Osler’s QI Academy. Krishna has a strong interest in Human Factors and patient/family co-design. She holds an MBA from McMaster University, a Lean Six Sigma Green Belt certification, and a Bachelor’s in Medical Radiation Sciences from McMaster University/Mohawk College. Passionate about mentorship, fostering leadership and growth opportunities for others, Krishna is dedicated to driving positive change in healthcare.
Komal Mazhar is a dynamic and results-driven leader with over 14 years of proven success in strategic operations, quality improvement, patient safety, and project management. As the Director of Quality & Patient Safety at William Osler Health System, she leads transformative patient safety initiatives, and organization-wide quality improvement efforts, and ensures continuous accreditation readiness.
An accomplished healthcare professional, Komal’s contributions extend beyond her leadership role. She has authored publications and has been a speaker at industry conferences, reflecting her passion for driving excellence in healthcare quality and patient safety.
Her impressive educational background includes a Master of Science in Healthcare Quality from Queen’s University and a Master of Health Management from McMaster University. She also holds a strong foundation in Medical Radiation Sciences specialising in Nuclear Medicine Technology from the University of Toronto/The Michener Institute.
Co-Authors
Tiziana Rivera, RN, BSc, MSc, GNC(C), CHE, Executive Vice President, Quality, Research & Chief Nursing Executive, William Osler Health System, Brampton
Charissa Cordon, RN, EdD, CHE, Associate Vice President, Practice & Academics, William Osler Health System, Brampton