North York General Hospital addressed staffing shortages by overhauling the Nursing Resource Team (NRT). Key initiatives included an updated data collection, expanded recruitment, extended orientation programs, and a career laddering approach. These efforts improved fill rates, reduced turnover, and boosted morale, offering a sustainable solution to healthcare staffing challenges.
Rashmitha Mohanarajah, RN, MScN, BScN, North York General Hospital
Rashmitha is an experienced Clinical Team Manager at an acute care community hospital, leading the Nursing Resource Team (NRT) with a focus on quality care, excellence, and transformational leadership. With a passion for improving patient outcomes, Rashmitha is dedicated to fostering a collaborative environment where staff are empowered to deliver people-centered care. As a change agent, Rashmitha drives innovation in care delivery, implementing strategies to optimize staffing, enhance team performance, and improve operational efficiency. Rashmitha’ s leadership approach emphasizes continuous improvement, supporting nursing staff through mentorship and a commitment to excellence. With a strong background in managing complex clinical teams, Rashmitha is focused on creating a resilient and well-supported workforce to ensure the highest standards of care. Through a combination of strategic planning, evidence-based practices, and a commitment to compassionate leadership, Rashmitha plays a key role in shaping the hospital’s mission of providing exceptional, people-focused care.
Co-Author
Rashmitha Mohanarajah RN, MScN, Clinical Team Manager, North York General Hospital, Toronto
Calvin Tsang, RN, MN, Clincial Nurse Educator, North York General Hospital, Toronto
Andrea Ennis RN, MN, Director of Emegency Services, Nursing Resource Team, Co Chair Emergency Preparedness